Full Management Service Brochure
Welcome to MCPI Hosting! This brochure will walk you through who we are, what we do, why this could be the smartest option for your property and the full process!
Who we are
We’re more than property managers, we are hospitality partners.
We built MCPI Hosting around a simple belief: short-letting should be stress-free for owners and create 5-star experiences for guests. That’s why each property we manage is treated with the same care, attention and commercial ambition as if it were our own.
By combining hands-on hospitality, smart systems and deep market insight, we take care of everything behind the scenes - allowing you to enjoy stronger returns without the day-to-day involvement.
Transparency
Clear reports, open updates and full transparency.
Asset Care
Your property is treated like a home, not a number.
Hospitality First
Happy guests lead to stronger reviews and returns.
Data-Led
No guesswork. Pricing and calendar strategies driven by live data.
What we do
We provide a fully managed short-let service that covers every stage of the journey - from setup and launch to daily optimisation and guest care. We onboard your property, launch within days, and handle everything else, while you enjoy the returns.
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Onboarding & Listing
We prepare your property for success from day one. Styling guidance for maximum performance, professional stand out photography, compliance safety checks and high-converting listings built to stand out and rank high on multiple channels. We make sure your property has everything it needs to perform and function as serviced accommodation.
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Channel Management & Marketing
Your property is promoted across dozens of booking channels. Calendars remain perfectly synced and exposure is optimised to attract the right guests at the right time. We actively drive direct bookings through smart marketing and repeat-stay strategies, reducing OTA fees and increasing your net income each month.
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![Dynamic Pricing & Revenue Optimisation]()
Dynamic Pricing & Revenue Optimisation
Pricing is reviewed and adjusted daily using live data and proven revenue strategies. The goal is simple: maximise occupancy, nightly rates and your overall return. Our data-led pricing and clear guest expectations attract higher-quality, respectful guests who treat your property with care.
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Guest Experience & Communication
We manage the entire guest journey end-to-end. From enquiries and vetting to check-in support and reviews, guests are looked after 24/7 - without you lifting a finger. Every booking is protected through deposits, ID verification and signed terms and conditions, giving you full control and complete peace of mind.
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Housekeeping, Maintenance & Property Care
Hotel-level cleaning, routine inspections and fast maintenance response keep your property in excellent condition. Issues are handled proactively before they become problems.
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Reporting & Peace of Mind
You receive clear performance reporting and open communication at all times. Smart safeguards, structured processes and full transparency mean your asset is protected and professionally managed.
Why this benefits you
Our service is designed to cover every aspect of short-let management, so you enjoy the benefits without the stress.
Hands-Free
We handle every day-to-day task, so you don’t have to.
Security
Guest vetting, safeguards and inspections protect your property.
Higher income
Short-lets typically generate 30–40% more than AST rentals.
Owner Flexibility
Block dates and use your home whenever it suits you.
Why choose MCPI Hosting
We manage a focused portfolio of properties, prioritising quality over quantity. This allows us to give each property genuine attention, rather than relying on bulk management or “set and forget” automation.
By combining smart technology with hands-on hospitality, we optimise every property individually. Listings, pricing and performance are monitored and refined daily to drive consistent bookings, strong occupancy and long-term operational health.
Our incentives are fully aligned with yours. We only earn when you earn, with clear pricing, transparent reporting and no hidden surprises.
Once your property is live, everything is handled - giving you a truly hands-off experience, backed by responsive support and direct access to decision-makers.
What our clients say
How we structure our pricing
Management Fee
Percentage (%) of booking revenueThis includes the full management service outlined in your onboarding guide and service summary.
16% for 12+ month agreement
18% for 6-11 month agreement
20% for 3-5 month agreement
22% for 1-2 month rolling agreement
Please note:
Multi-property portfolios receive a 2% reduction (16% becomes 14%)
Referral-based deals carry a +1% adjustment
Your initial income valuation was based on an 18% management fee
£425 for 1 bedroom property +£30 / bedroom (minus existing items)Onboarding Fee
This one-off fee covers everything in the onboarding guide:
Professional photography
Listing creation and marketing strategy
Software and systems setup
Coordination of your on-the-ground team
Readiness and compliance checklists
House manual and digital guest guide creation
Initial viewing or inspection
The goal is simple: set your property up for long-term success. Please see the Onboarding Guide for discounts.
Additional 5 percent (%) of direct booking revenueDirect Bookings Fee
A fee designed to benefit everyone involved - Guests pay less and you earn more per stay with no platform commission. And we reinvest into the systems that make it possible.
This fee covers:
Paid advertising and direct-to-guest marketing
Ongoing SEO improvements
Increased admin and guest support
Increased vetting with no channel protection
In short, it allows us to actively grow your direct booking share without compromising security or service quality.
Your monthly payouts
We collect all guest payments directly and handle the booking process from start to finish for you.
Landlords receive pay-outs by the 10th day of the month, as some platforms hold guest payments for a few days after check-out - with a report showing gross income, all costs from the month, net income and performance indicators.
4. Payout
We send your monthly payment with a detailed statement and pre-paid invoice for management!
1. Guest Pays
The guest pays for their stay and cleaning fee via platforms or directly through us.
2. Platform Commission
Platforms take their commission (unless direct), however we apply a markup to counteract this!
3. Client Account
Net income is paid into our client account. We pay housekeeping, maintenance and our fee for you.
Need mid-month figures? You’ll get access to your ‘‘Owners Portal’ upon going live, with live information on bookings and calendars.
This way, your income stays predictable and fully transparent. Or just ask us, we’re happy to provide an update anytime!
Getting started is easy…
Bringing your property to life should be as easy as possible. That’s why our onboarding process is designed to be smooth, simple and quick.
This guide walks you through each step of getting your property ready for success - from safety checks and setup to professional photography and launching.
When everything is done right from the start, it shows in stronger income, smoother operations and better guest reviews.
What’s included?
Setup
Practical guidance on furnishing your property for short-lets, plus support and coordination around required compliance.
Systems
We build your property into our systems behind the scenes - so everything runs smoothly from day one.
Information
We gather all essential details about your property, ensuring everything is accurate and ready for launch.
Marketing
Professional photography and a high-performing listing, optimised to convert and launched across booking platforms.
Additional Services & Third-Party Requirements
To keep onboarding smooth and transparent, a small number of elements sit outside our standard onboarding service. We’ll guide and coordinate where needed, but these are handled separately.
Interior Design - Full interior design is not included, however we can advise or arrange this as an optional add-on.
Formal Compliance Assessments - Certain assessments (such as fire risk assessments where required) must be completed by qualified third parties. We can recommend trusted professionals and help coordinate this process for you.
The journey to launch
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First steps
We’ll send your agreement, invoice, and onboarding forms - then you’re in.
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Setup
You’ll equip the property with furniture & essentials. We’ll give you a clear checklist so nothing gets missed.
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We take it from here
We build your listings, strategies, set up guest guides, and organise a deep clean if needed.
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Photography
A professional photographer captures your property at its best. We can even stage with extra decor.
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Launch!
We add the photos, press launch, and bookings usually follow within days.
We aim to have your property live and ready to take bookings within 2 weeks of the agreement or finishing renovations etc. This depends on the number of listings on our onboarding process at the time, and how much work is needed in your property.
About the onboarding fee
We charge a one-time onboarding fee at the start to cover everything needed to launch your property properly - from professional photography and systems setup to detailed guest guides.
The fee varies by property size and what’s already in place, and pays off through stronger listings, better guests, bookings from day one and fewer issues.
Onboarding isn’t quick or cheap when done right. This fee contributes to the real setup time and costs involved. For full transparency, we’ve outlined exactly what’s included below:
Task
Expense
Professional Photography
£200 +£30 / bedroom
Key Safe Purchase & Installation (x2)
£60
Additional Key Cutting
£20
Inspection & Audit
£25
Guest Guide Creation & Installation (x3)
£60
Listings & Virtual Guide Creation
£60
Total for a 1-2 Bedroom Property
£425
To help keep onboarding costs down, we subsidise part of the setup fee for our clients.
If you already have certain items in place, or they’re not required, we’ll deduct those costs from your onboarding fee.
For example, if you already have key safes, spare keys and suitable marketing images, your onboarding fee can be reduced by £310, down to just £145.
Ongoing
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Guest Screening
We protect your property and guests by utilising our business host verification steps like ID scans, damage deposits, T&Cs. Along with strategies such as minimum night stays to prevent party guests, etc.
We recommend using specific security devices that we can monitor remotely for you, such as CCTV, or noise monitors.
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Emergencies
We act immediately to safeguard the guests and your property and contact the relevant local services (emergency or tradesman).
We operate under a “fix first, inform second” policy to ensure speed when it matters most. In a true emergency (e.g. flood, power outage, fire). We’ll provide you with a summary of the situation and next steps.
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Supply Restocking
We handle the restocking of essentials like:
Toiletries, cleaning products, coffee/tea basics, kitchen essentials (e.g. salt, oil, dish soap).
You are responsible for initial setup and bulk replenishments beyond the basics.
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We’ll contact you
When your approval is needed for a repair, when a long term issue that needs to be addressed, or when you’ve specifically requested involvement.
We’re your buffer, so you don’t need to deal with midnight messages from guests or cleaners!
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Tracking KPIs
Key Performance Indicators are essential for us to track your property’s success over time. Such as:
Booking trends, occupancy rates, nightly rates optimisation, guest review averages.
We show you everything in your monthly reports!
Our Promise To You
We know your property is more than just a listing - it’s an investment and a home, a source of income, and a space you care about. Our job is to protect and grow that, so you can focus on what matters most to you. You’re in good hands.