Let’s get you onboarded!
Bringing your property to life should be as easy as possible. That’s why our onboarding process is designed to be smooth, simple and quick.
This guide walks you through each step of getting your property ready for success - from safety checks and setup to professional photography and launching.
When everything is done right from the start, it shows in stronger income, smoother operations and better guest reviews.
What’s included?
Setup
Practical guidance on furnishing your property for short-lets, plus support and coordination around required compliance.
Systems
We build your property into our systems behind the scenes - so everything runs smoothly from day one.
Information
We gather all essential details about your property, ensuring everything is accurate and ready for launch.
Marketing
Professional photography and a high-performing listing, optimised to convert and launched across booking platforms.
Additional Services & Third-Party Requirements
To keep onboarding smooth and transparent, a small number of elements sit outside our standard onboarding service. We’ll guide and coordinate where needed, but these are handled separately.
Interior Design - Full interior design is not included, however we can advise or arrange this as an optional add-on.
Formal Compliance Assessments - Certain assessments (such as fire risk assessments where required) must be completed by qualified third parties. We can recommend trusted professionals and help coordinate this process for you.
The journey to launch
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First steps
We’ll send your agreement, invoice, and onboarding forms - then you’re in.
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Setup
You’ll equip the property with furniture & essentials. We’ll give you a clear checklist so nothing gets missed.
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We take it from here
We build your listings, strategies, set up guest guides, and organise a deep clean if needed.
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Photography
A professional photographer captures your property at its best. We can even stage with extra decor.
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Launch!
We add the photos, press launch, and bookings usually follow within days.
We aim to have your property live and ready to take bookings within 2 weeks of the agreement or finishing renovations etc. This depends on the number of listings on our onboarding process at the time, and how much work is needed in your property.
About the onboarding fee
We charge a one-time onboarding fee at the start to cover everything needed to launch your property properly - from professional photography and systems setup to detailed guest guides.
The fee varies by property size and what’s already in place, and pays off through stronger listings, better guests, bookings from day one and fewer issues.
Onboarding isn’t quick or cheap when done right. This fee contributes to the real setup time and costs involved. For full transparency, we’ve outlined exactly what’s included below:
Task
Expense
Professional Photography
£200 +£30 / bedroom
Key Safe Purchase & Installation (x2)
£60
Additional Key Cutting
£20
Inspection & Audit
£25
Guest Guide Creation & Installation (x3)
£60
Listings & Virtual Guide Creation
£60
Total for a 1-2 Bedroom Property
£425
To help keep onboarding costs down, we subsidise part of the setup fee for our clients.
If you already have certain items in place, or they’re not required, we’ll deduct those costs from your onboarding fee.
For example, if you already have key safes, spare keys and suitable marketing images, your onboarding fee can be reduced by £310, down to just £145.
Ongoing
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Guest Screening
We protect your property and guests by utilising our business host verification steps like ID scans, damage deposits, T&Cs. Along with strategies such as minimum night stays to prevent party guests, etc.
We recommend using specific security devices that we can monitor remotely for you, such as CCTV, or noise monitors.
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Emergencies
We act immediately to safeguard the guests and your property and contact the relevant local services (emergency or tradesman).
We operate under a “fix first, inform second” policy to ensure speed when it matters most. In a true emergency (e.g. flood, power outage, fire). We’ll provide you with a summary of the situation and next steps.
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Supply Restocking
We handle the restocking of essentials like:
Toiletries, cleaning products, coffee/tea basics, kitchen essentials (e.g. salt, oil, dish soap).
You are responsible for initial setup and bulk replenishments beyond the basics.
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We’ll contact you
When your approval is needed for a repair, when a long term issue that needs to be addressed, or when you’ve specifically requested involvement.
We’re your buffer, so you don’t need to deal with midnight messages from guests or cleaners!
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Tracking KPIs
Key Performance Indicators are essential for us to track your property’s success over time. Such as:
Booking trends, occupancy rates, nightly rates optimisation, guest review averages.
We show you everything in your monthly reports!
Our Promise To You
We know your property is more than just a listing - it’s an investment and a home, a source of income, and a space you care about. Our job is to protect and grow that, so you can focus on what matters most to you. You’re in good hands.