MCPI Hosting

Onboarding Guide

We make this part as easy as possible to make your property a success!

Modern living room with beige sectional sofa, round wooden coffee table on a patterned rug, staircase with wooden steps, and a large window letting in natural light.

Welcome to your Management Onboarding

This guide walks you through the process of keeping things smooth, simple, and stress-free for everyone. When we both do our parts - it shows in income and guest reviews!

Timeline to go Live

  • 1

    Sign-Up

    Agreement signed. Onboarding fee paid. Onboarding forms done.

  • 2

    Set-Up

    Interior & furnishing. Inventory. Security. Compliance.

  • 3

    We take over

    Over to us to: Configure listings. Build out the back-end & strategies.

  • 4

    Photography

    Professional photography. Staging and marketing.

  • 5

    Launch!

    Photos uploaded. Go live. First guests within days.

We typically aim to have your property live and ready to take bookings within 2 weeks of the agreement or finishing renovations etc. This will depend on the number of listings on our onboarding process at the time and how much work is needed in your property. But the real key? How quickly we can get the essentials from you.

Minimalist living room with a potted plant, a black sofa with white and brown pillows, a white dresser with dried pampas grass and a framed picture on top, and a black floor lamp against a plain white wall.

What you can expect from us

Proactive management and transparent communication, we don’t wait for issues to escalate. Round the clock guest support and clear scheduling for cleaning and maintenance, with quality controls in place from the start. Monthly reporting and respect for your property, we treat it as a business and as a home. We will do our utmost to see it succeed!

Table comparing processes categorized into sections: Set-up & Onboarding, Property Management, Listings & Marketing, Booking Management, Screening & Security, Guest Care & Communication. Columns labeled 'What you do' and 'What we do' with specific tasks under each section, including calendar management, payment processing, security screening, guest communication, and property maintenance.

  • Communication

    We’re available to you:

    Monday-Friday | 9am-6pm

    We aim to respond to landlord messages within 1 business day, and action within 2–3, depending on the task.

    If it’s urgent, flag it and we’ll prioritise.

  • We’ll contact you

    When your approval is needed for a repair, when a long term issue that needs to be addressed, or when you’ve specifically requested involvement.

    We’re your buffer, so you don’t need to deal with midnight messages from guests or cleaners!

  • Guest Screening

    We protect your property and guests by utilising our business host verification steps like ID scans, damage deposits, T&Cs. Along with strategies such as minimum night stays to prevent party guests, etc.

    We recommend using specific security devices that we can monitor remotely for you, such as CCTV, or noise monitors.

  • Emergencies

    We act immediately to safeguard the guests and your property and contact the relevant local services (emergency or tradesman).

    We operate under a “fix first, inform second” policy to ensure speed when it matters most. In a true emergency (e.g. flood, power outage, fire). We’ll provide you with a summary of the situation and next steps.

  • Supply Restocking

    We handle the restocking of essentials like:

    Toiletries, cleaning products, coffee/tea basics, kitchen essentials (e.g. salt, oil, dish soap).

    You are responsible for initial setup and bulk replenishments beyond the basics.

  • Tracking KPIs

    Key Performance Indicators are essential for us to track your property’s success over time. Such as:

    Booking trends, occupancy rates, nightly rates optimisation, guest review averages.

    We show you everything in your monthly reports!

Gold logo for AMC Property Investments Ltd on a black background with a circular border and stylized letters 'A M C'.

Our Promise To You

We know your property is more than just a listing - it’s an investment and a home, a source of income, and a space you care about. Our job is to protect and grow that, so you can focus on what matters most to you. You’re in good hands.