MCPI Hosting FAQs

Frequently Asked Questions

Landlords

Management

  • An Airbnb management company takes care of the entire short-let process for you - from guest communication, dynamic pricing, and calendar management to cleaning, reviews, and maintenance coordination. It’s a fully hands-off solution designed to maximise your income while removing the stress of day-to-day hosting.

  • Earnings depend on factors like location, property size, and seasonality - but with our expert listing optimisation and dynamic pricing strategy, we usually see a 30-50% increase in income compared to traditional lets or self-managed hosting. Fill out our FREE Valuation Form and we can give you a more accurate figure!

  • Yes - and many landlords are making the switch. With increasing regulation around long-term tenancies and the opportunity for significantly higher returns, short-let models like Airbnb have become a smart alternative. We make the transition smooth, compliant, and profitable.

  • Yes - we handle 100% of guest communication, so you don’t have to. From enquiries and booking confirmations to check-in instructions and post-stay follow-ups, our team is available 24/7 to ensure every guest has a seamless experience - and leaves a glowing review.

  • Absolutely - we specialise in full setup support. From interior styling and professional photography to compliance checks, listing creation, and platform setup, we’ll get your property market-ready from day one. Perfect for first-time hosts or landlords pivoting to short-let strategy.

  • Yes! Short-term rentals perform extremely well across the UK.
    There is strong, year-round demand from tourists, business travellers, contractors, and international visitors. Our Airbnb Management Service is designed to maximise your occupancy and revenue through optimised listings, dynamic pricing, and professional end-to-end management.

  • It depends on your local council’s rules. Some UK areas require planning permission or registration for Serviced Accommodation. We guide you through any legal or compliance requirements to ensure your property is fully compliant from day one.

  • Yes! We handle all cleaning, linen changes, restocking, and minor maintenance. Our team manages every day-to-day task so your property stays guest-ready without any involvement from you.

  • We use data-driven dynamic pricing, updating your nightly rates daily based on demand, events, seasonality, and local competition. This ensures your property achieves the highest possible occupancy and revenue.

  • Traditional letting agents specialise in long-term tenants. Airbnb management and Serviced Accommodation companies like ours provide full hospitality-style management for short stays - from guest bookings to cleaning, pricing, and ongoing operations.

Learn more about management

Guaranteed Rent

  • Near the end of the agreement, we’ll let you know if we’d like to renew.
    If both parties agree, we can extend the existing contract or create a new one. If either side chooses not to continue, we return the property in the same condition as when we took it on, allowing for fair wear and tear.

  • Once the agreement is signed, we set up a standing order for your fixed monthly payments.
    You’ll receive the agreed rent on the same date every month automatically and on time whether the property is occupied or not.

  • Yes! we can offer Guaranteed Rent on multiple properties or full portfolios, provided they meet our criteria.Many of our landlords use our scheme to make their entire portfolio completely hands-free.

  • We consider properties of all sizes, but we’re especially interested in 2–5 bedroom homes.

  • Properties must be in good condition for us to offer Guaranteed Rent.
    If only minor cosmetic work is needed, we can usually handle this. If you’re unsure, simply apply and we’ll review the property for you.

  • Guaranteed Rent is a fixed, pre-agreed monthly payment paid to landlords for a set period, typically 3–5 years. Instead of relying on tenants or occupancy, the rent comes directly from the management company. At MCPI Hosting, we guarantee fair market rent and offer long-term agreements for stable, predictable income.

  • Our Guaranteed Rent offer varies by property, but it typically falls within around ±15% of the local market rate. Even if the figure is slightly below standard rent, most landlords earn more overall because there are no voids, no management fees, no maintenance callouts, and no hidden costs. The net return is often higher and far more predictable.

  • We cover all repairs caused by our team or our guests.
    You remain responsible for standard property and structural maintenance, as with a traditional tenancy. However, we also include up to £250 per year of goodwill maintenance to keep the experience as hands-off as possible.
    For example, if a boiler repair costs £120, we pay it. We arrange and manage all works, and if anything exceeds the £250 allowance, we’ll contact you before proceeding.

  • We use your property as high-quality Serviced Accommodation for business and short-stay guests.
    Because this is a specialist, time-intensive service, we can generate higher nightly income than a standard tenancy. This allows us to pay you a fixed monthly rent - with no fees, no commission, and no hassle. You receive guaranteed income and a well-maintained property, while our guests enjoy the high-standard accommodation they need. It’s a genuine win-win.

  • Yes we specialise in long-term Guaranteed Rent agreements of 2 to 5+ years.
    If you may need the property back in the future, we can include break clauses at agreed intervals so the contract works for both sides.

Learn more about guaranteed rent

Guests

  • Simply use the search bar within the Book Instantly to select your preferred dates and location to browse available properties. Once you've chosen a place, click “Book Now” and follow the checkout process.

  • We accept all major debit/credit cards and secure online payments via Stripe. Payments are processed safely through our booking platform.

  • We love pets and try our best to provide pet friendly accommodation where possible.

    Unfortunately some of our properties are not suitable for pets, so it does depend on the house and the pet. Please note that there is also an additional pet fee to be paid as per our terms and conditions.

  • Our standard policy allows flexible cancellation up to 1 day before arrival. After that, cancellation fees may apply. Full details are shown during booking and this can change per property based on location and booking patterns.

  • Yes - subject to availability. Please contact us as early as possible and we’ll do our best to help you modify your stay.

  • Yes! You can choose to, however please see your guest portal in advance as Early Check-In and Late Check-Out are subject to availability.

    In most properties we charge £25/hour for this but this can change based on the property’s size and location.

  • We operate a strict NO SMOKING policy and if it is found that a guest has been smoking in the property. All guests will be subject to a fine as per our Terms and Conditions.

  • At all MCPI Hosting holiday lets and serviced apartments, we use key safes. 

    The code to the key safe along with a tutorial on how to use the key safes can be found on your check-in instructions which are sent out after the online check in form has been completed and security deposit pre authorised.

    Make sure to check your junk mail as sometimes the email can get lost!

  • Check-In is from 3:00 pm onwards.

    Check-Out is anytime before 10:00 am.

    If you wish to extend your stay or would like to book again for the week/weekend after. Please let us know at your earliest convenience.

    Please note: We cannot always guarantee an extension of your stay even if you’re currently staying in the property.

  • All our Check-Ins are contactless. Not only does this ensure a simple and smooth check-In process for our guests. It also avoids the unnecessary risk of spreading any viruses.

    95% of our guests prefer to check-in themselves. If, for any reason, you would like a personal check-in, please reach out by visiting our contact us page

  • Yes we do, this deposit is fully refundable after check-out subject to a damage inspection of the accommodation.

    The deposit amount varies for all properties based on size and location.

    This is taken as a pre-authorisation (not a payment) on your credit or debit card. This is released a few days after your departure day by Stripe which is our payment processor.

  • Extending your booking with us is easy!

    When you check-in you’ll have the opportunity to let us know that you’d like to extend your booking.

    Additionally, you can Email, Text or Call Us by visiting the Contact Us page at any point before, during or after your stay.

  • Yes! All of our houses and apartments come with FREE, fast and unlimited WiFi for you to use throughout your stay with no restrictions.

  • Definitely! Most of our long term guests tend to be business clients but whether you’re travelling for business, pleasure or are relocating, in most of our properties we offer 12% off for stays longer than 7 nights and up to 25% off for stays longer than 28 nights depending on the location!

    If you’d like to book a long-term stay, you can email us at guests@mcpinvestments.co.uk to get the best rates.

Book your stay with us